EMSolutions | Level 2: INFORM

INFORM is a proactive solution driven by Cat® Product Link® and VisionLink® equipment management technology.

INFORM helps you manage your equipment with one automated monthly report. It contains health and usage trends with benchmark comparisons to provide a high-level snapshot of your fleet’s performance relative to other fleets in the area.

Use the monthly report to determine if there are areas you want to dig into for more detail, and get additional consultation to identify root causes.

  • Leverage your equipment’s electronic information
  • Identify opportunities for improvement based on your equipment data
  • Compare your fleet data averages against regional averages in five areas:
    1. Key operator-induced fault codes
    2. Run time
    3. Fuel burn
    4. Idle time
    5. Overall average

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Choose Your Level

Rugged Product Link (satellite or cellular)

VisionLink subscription

VisionLink user setup, training and support

Parts.Cat.Com (integrated parts ordering system)

Monthly Fleet Benchmarking Report (idle time, run time and fuel burn)


Cat S·O·S fluid analysis (oil and Level 1 coolant)


Dedicated Cat Condition Monitoring Advisor to monitor your fleet


Analysis of critical data sources (Product Link, service repair history, inspections*, S·O·S Services)


Regular customized product health report and consultation


Timely equipment maintenance reminders


Cat Inspect


Annual inspection by certified dealer technician


Preventive Maintenance Agreement


Tailored Equipment Management Solutions to minimize customer financial risk


*If available


EMSolutions | Request Information

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Hawthorne Cat has a very knowledgeable parts and service team. They always have good availability of parts that are priced fairly.
Rick Gonzalez
Escondido Sand & Gravel

San Diego
Brian Gibbons
Product Support
Sales Representative
858.674.7123 office
858.688.8355 mobile

Eric Shooks
Product Support
Sales Representative
858.674.7151 office
858.518.1797 mobile

Shirley Mateo
Product Support
Sales Representative
808.676.0356 office
808.864.0973 mobile