EMSolutions | Level 3: ADVISE

ADVISE gives you access to one of our experienced equipment advisors. Receive expert analysis and recommendations on preventive maintenance that can help you make better-informed decisions about your equipment.

Hawthorne Cat® partners with you to provide exclusive equipment management solutions. Schedule routine maintenance, reduce operating costs, and identify symptoms before they become expensive problems – we’ll guide you through it all.

Get professional advice on maintaining your equipment and using data from routine equipment inspections and fluid analyses.

Hawthorne Cat is the exclusive source for expert recommendations on the health of your equipment.

  • Identify potential failures with expert analysis and interpretation of information.
  • Avoid expensive, unplanned downtime by scheduling the recommended preventive maintenance and repair.
  • Uncover training opportunities for improving operators’ performance using Hawthorne Cat’s analysis of event and diagnostic codes.
  • Get valuable diagnostic and proactive maintenance suggestions based on multiple data elements, including electronic data, equipment history, work site assessments, and fluid analysis.
  • Catch problems early with Cat S•O•SSMfluid analysis services. Obtain detailed information on fluid condition, contamination, component wear, and other indicators.

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Choose Your Level

Rugged Product Link (satellite or cellular)

VisionLink subscription

VisionLink user setup, training and support

Parts.Cat.Com (integrated parts ordering system)

Monthly Fleet Benchmarking Report (idle time, run time and fuel burn)


Cat S·O·S fluid analysis (oil and Level 1 coolant)


Dedicated Cat Condition Monitoring Advisor to monitor your fleet


Analysis of critical data sources (Product Link, service repair history, inspections*, S·O·S Services)


Regular customized product health report and consultation


Timely equipment maintenance reminders


Cat Inspect


Annual inspection by certified dealer technician


Preventive Maintenance Agreement


Tailored Equipment Management Solutions to minimize customer financial risk


*If available


EMSolutions | Request Information

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Hawthorne Cat has a very knowledgeable parts and service team. They always have good availability of parts that are priced fairly.
Rick Gonzalez
Escondido Sand & Gravel

San Diego
Brian Gibbons
Product Support
Sales Representative
858.674.7123 office
858.688.8355 mobile

Eric Shooks
Product Support
Sales Representative
858.674.7151 office
858.518.1797 mobile

Shirley Mateo
Product Support
Sales Representative
808.676.0356 office
808.864.0973 mobile