EMSolutions | Level 4: SUPPORT

SUPPORT schedules and provides preventative maintenance services at planned intervals, so you can concentrate on running your business.

We can help you with some of your planned preventative maintenance to improve equipment availability, lower operating costs, and increase the resale value of your equipment. Level 4 allows you to choose the level of assistance you need.

Key Features of Level 4: SUPPORT

  • Utilizes the equipment service meter hours from VisionLink® to track, schedule, and manage your equipment maintenance.
  • Determines when service is due and schedules a timely and convenient preventative maintenance service that works for you.
  • Manages parts inventories, provides required preventative maintenancec parts and manages the disposal of waste oil and filters to comply with environmental regulations.
  • Tracks the proper equipment maintenance and service history.
  • Performs all scheduled preventative maintenance for you.
  • Provides a detailed, walk-around inspection from a certified Cat® technician at regular intervals.
  • Issues informative reports on your equipment.

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Choose Your Level

Rugged Product Link (satellite or cellular)

VisionLink subscription

VisionLink user setup, training and support

Parts.Cat.Com (integrated parts ordering system)

Monthly Fleet Benchmarking Report (idle time, run time and fuel burn)


Cat S·O·S fluid analysis (oil and Level 1 coolant)


Dedicated Cat Condition Monitoring Advisor to monitor your fleet


Analysis of critical data sources (Product Link, service repair history, inspections*, S·O·S Services)


Regular customized product health report and consultation


Timely equipment maintenance reminders


Cat Inspect


Annual inspection by certified dealer technician


Preventive Maintenance Agreement


Tailored Equipment Management Solutions to minimize customer financial risk


*If available


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EMSolutions - Know Your Fleet

Hawthorne Cat has a very knowledgeable parts and service team. They always have good availability of parts that are priced fairly.
Rick Gonzalez
Escondido Sand & Gravel

San Diego
Brian Gibbons
Product Support
Sales Representative
858.674.7123 office
858.688.8355 mobile

Eric Shooks
Product Support
Sales Representative
858.674.7151 office
858.518.1797 mobile

Shirley Mateo
Product Support
Sales Representative
808.676.0356 office
808.864.0973 mobile