EMSolutions | Level 5: MANAGE

MANAGE takes care of all your equipment maintenance and repair requirements with turnkey, customized service and support.

Simply sign up for Level 5 and we'll take care of the rest. MANAGE Services, Hawthorne Cat's premier level, increases operating efficiency by eliminating the need for in-house resources for preventive maintenance and repairs. MANAGE provides a range of turnkey equipment management services, each one is tailored to meet your individual requirements. It’s the ultimate level of service and value.

The only level that gives you all the benefits of the entire portfolio of EMSolutions, including:

  1. Electronic data delivered via Product Link®  and VisionLink®
  2. VisionLink training
  3. Online ordering through Parts.Cat.Com
  4. Information reporting on monthly trends, with benchmarking
  5. Equipment inspections, including the new Cat Inspect mobile application
  6. Fluid analysis provided through industry-exclusive Cat S•O•SSM Services fluid analysis
  7. A Hawthorne Cat Condition Monitoring Analyst (CMA) can remotely monitor equipment
  8. Convenient on-site preventive maintenance services.

Enabling Technologies and Tools

MANAGE services offer a broad portfolio of industry-leading technologies. Product Link hardware collects and communicates your equipment data through global satellite or cellular networks. VisionLink software stores and manages equipment data including information from Cat Inspect and S•O•S Services.

Results Delivered. MANAGE gives you remote access to equipment data plus access to additional tools and technologies.

  • Lower maintenance and repair costs
  • Reduced resource requirements
  • Increased uptime with fewer unplanned repairs
  • Routine and convenient maintenance
  • Certified Cat technicians
  • Genuine Cat Parts at Parts.Cat.Com
  • Combined Levels 1 through 4, plus on-site maintenance and repair service

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Choose Your Level

Rugged Product Link (satellite or cellular)

VisionLink subscription

VisionLink user setup, training and support

Parts.Cat.Com (integrated parts ordering system)

Monthly Fleet Benchmarking Report (idle time, run time and fuel burn)


Cat S·O·S fluid analysis (oil and Level 1 coolant)


Dedicated Cat Condition Monitoring Advisor to monitor your fleet


Analysis of critical data sources (Product Link, service repair history, inspections*, S·O·S Services)


Regular customized product health report and consultation


Timely equipment maintenance reminders


Cat Inspect


Annual inspection by certified dealer technician


Preventive Maintenance Agreement


Tailored Equipment Management Solutions to minimize customer financial risk


*If available


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EMSolutions - Know Your Fleet

Hawthorne Cat has a very knowledgeable parts and service team. They always have good availability of parts that are priced fairly.
Rick Gonzalez
Escondido Sand & Gravel

San Diego
Brian Gibbons
Product Support
Sales Representative
858.674.7123 office
858.688.8355 mobile

Eric Shooks
Product Support
Sales Representative
858.674.7151 office
858.518.1797 mobile

Shirley Mateo
Product Support
Sales Representative
808.676.0356 office
808.864.0973 mobile