Your Service Needs
Hawthorne is committed to meeting each customer’s expectations. By continually meeting tough quality assurance standards, our parts and service departments have received 5-star certification from Caterpillar, so you can count on Hawthorne for the very best in quality, expertise, and efficiency whenever you need assistance with a part or a repair.
Our 4 locations here in Southern California comprise over 30 Acres and over 150,000 Square Feet of Shop and Office Space. Our Service Shops have over 42 Fully Loaded Service Bays. We have dozens of overheads cranes to include up to 10 tons of lifting capability and over 50,000 sp ft of Shop Space and 42 Service Bays. We are one of only a few service facilities that has an Engine Dynometer. We are one of the select Caterpillar Dealers that can tear down and rebuild engines and components from a core. Our state of the art facilities showcase metal lathes, a 30,000 ft/lbs torque wrench, line boring services, a stress relief machine, paint booths (up to our largest equipment), end mills, auto welders and the capability to re shape and re-skin moldboards, dozer blades and buckets. Our Rancho Bernardo facility has over an acre of land that is covered by 12” of concrete. These types of capabilities allow us to tackle any job and we consistently produce the highest quality work.
In addition to acquiring top-of-the-line equipment, you need to rely on a dealership for long-term support. Hawthorne is proud to be known for our commitment to service and we are dedicated to backing up your equipments uptime and performance. This includes from planned maintenance to hydraulic and certified rebuilds. Everything you need is in one place. Our dedicated fleet of service trucks stands ready throughout our territory to ensure Hawthorne’s quick and efficient response to your service needs.
Hawthorne offers a full variety of Cat® and Non-Cat services including, but not limited to:
- Field Service
- Lube Service
- Main Shop
- Specialization Shop
- Machine Shop
- Weld Shop
- Compact Construction Shop
- Machine Repowers
- Dyno Testing
- And much more
After Hours Emergency Service Available
Hawthorne’s technicians are continually trained and are qualified with up-to-the-minute information. They are ready to go anywhere to service customers' equipment. Our specially-trained field technicians are available for on-site or emergency service. Our fleet of heavy-duty repair trucks, fully equipped with special purpose Cat tools, computerized parts, service manuals and diagnostic equipment, provides fast, accurate troubleshooting and expedited repair. Click here to view our list of Parts and Service Contacts.