Every piece of Caterpillar® equipment is designed and built to provide maximum productivity and operating economy throughout its working life. Hawthorne can help you maintain that built-in value through a Customer Support Agreement (CSA).

Customer Support Agreements provide a total solution that makes equipment management an asset rather than a liability. An almost infinite variety of easy, convenient and cost-effective CSAs are available. Hawthorne is ready to work with you to develop an agreement that provides maximum benefits for your equipment, your resources and your way of working.

Why choose a CSA?

A Customer Support Agreement is an opportunity for you to increase productivity and availability while lowering your owning and operating costs. CSAs help you find equipment problems before they cause failure, leaving you with fewer repairs and less unscheduled downtime. The experts at Hawthorne can make sure your machine or engine is available when you need it. Plus, you can customize your CSA so it maximizes your time and resources. A CSA is available for all types of equipment including CAT®, non-CAT®, trucks, electrical power generation (EPG), new and used.

A Variety of Flexible Options

How you work, where you work and the extent of your service capabilities are among the variables that will determine the type of CSA that is right for you. Following are a few of the more common options.

Machine and Engine Preventive Maintenance Agreements

• This includes on-site preventive maintenance services performed to factory specifications
• Trained technicians with extensive equipment knowledge inspect and maintain your equipment
• Reports provide additional indicators that should be addressed to prevent costly repairs
• S.O.S.^sm Fluid Analysis and factory-trained interpreters maximize equipment life by evaluating trends in oil condition and component wear

Machine Hydraulic Service

Hydraulic system management minimizes costs and maximizes machine productivity and availability. The focus is on three areas:

• Contamination Control - More than 70 percent of hydraulic component failures can be traced to some type of contamination. Expert diagnostics and inspections can detect problems long before your operators can detect them.
• S.O.S.^sm Fluid Analysis - Your CAT® Dealer interpreter provides expert analysis of component wear rates and makes recommendations.
• Technical Inspections - Visual checks, plus performance and diagnostic testing of cycle times, drift rates and pump flow, give you the inside story on your hydraulic system.

Complete Machine and Engine Inspection Programs

Hawthorne provides complete inspection programs performed by trained technicians with advanced diagnostic tools. Inspection results are provided to help you make informed equipment management decisions based on your work demands.

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