Why Choose a Hawthorne Edge Maintenance Plan?
Hawthorne Edge Maintenance Plans help keep your fleet running at peak performance, with genuine Cat® parts, expert service, and a plan tailored to your needs and your machine.
It’s a customized approach to the familiar Cat Customer Value Agreement—Hawthorne Cat’s commitment to keeping downtime to a minimum. On the jobsite, time is money, and with a Hawthorne Edge Maintenance Plan, you’ll protect both.
We’ll make sure you get the parts and service you need quickly, so you can get back to work without delay. You’ll see less downtime, lower operating costs, and longer equipment life with a preventative maintenance plan that’s built to keep you working.
Edge Member Benefits
Maximize Your Machine and Your Uptime
PRIORITY SERVICE
Priority scheduling and pre-appointment diagnostics help minimize repair downtime. If repairs aren’t completed within 2 business days of authorization (or by the customer’s specified repair date), the customer receives $1,000 in Cat Credits.
GUARANTEED
PARTS
AVAILABILITY
Get your genuine Cat parts by the next day, or earn up to $1,000 Cat Credit*.
EASIER
OWNERSHIP
Expert dealer support and equipment health management means peace of mind.
3 Steps to Get Started
1
Reach out. We'll have a quick conversation about your operation and which Edge Plan is right for you.
2
Link your company to VisionLink to start condition monitoring for your Edge-covered equipment.
3
Receive simple digital tools that let you monitor key operating data from any internet-connected location.
Customize Your CVA
Choose from Two Core Programs
Terms + Conditions
*Offer valid through June 30, 2026. Available to customers within the Hawthorne Cat territory only. Parts Next Day guarantee applies to Parts Only CVAs. Includes maintenance and common repair parts (not constrained) If parts are not delivered on time, customer receives a CAT credit up to $1000 based on parts cost. Parts ordered on weekends or holidays do not count towards clock. Machine Serial number must be on transaction to qualify. Based on “need by date” on order.
** Back to Work in 2 Business Days for common repairs applies to full dealer executed CVA including labor. Applies to “Parts and Labor” CVAs Only. Based on planned by date. Customer receives flat $1000 CAT credit if promised completion date not reached. Clock starts from the customer’s initial authorization and ends when the work is complete. Only for new or renewed CVAs, purchased after Jan 1, 2026.
Planned Maintenance Events are NOT included in this guarantee. Includes both field and shop service.
Customers do not qualify for both promises. If there is labor on the job, it will only be qualified for the labor commitment. If there are only parts, it only qualifies for the parts commitment.
Call our Technical Assistance Hotline: 858.613.7670
Troubleshooting in the field? Have a quick question about your machine? Connect directly with a Hawthorne Cat Machine Technical Representative. We’re ready to help.