Call our Technical Assistance Hotline: 858.613.7670
Troubleshooting in the field? Have a quick question about your machine? Connect directly with a Hawthorne Cat Machine Technical Representative. We’re ready to help.
Hawthorne Cat’s Cat equipment service and support operation is built on exceptional expertise and availability. Our Cat-certified technicians are factory-trained on the full Cat lineup and available whenever you need us, from San Diego County to Hawaii and the Pacific Islands. Need emergency repairs, scheduled maintenance, undercarriage inspections, self-service support, or something else? We’re ready to go so you can get back to work.
Find Expert Equipment Service
When replacement isn’t the right fit, a warranty-backed Cat® Certified Rebuild can be a smart alternative. Our factory-trained technicians restore high-hour machines to like-new performance, extending equipment life and reducing ownership costs.
Cat SSOs are curated do-it-yourself maintenance kits, outfitted with Genuine Cat parts, step-by-step instructions, and model-specific tooling. Need direction or support while you do the work yourself? Our team is here to help.
An improperly managed undercarriage can account for more than half of machine maintenance costs. That’s why Hawthorne Cat offers Custom Track Service (CTS) inspections, our comprehensive program for managing undercarriage systems.
Hawthorne Cat provides S.O.S. Oil Analysis for all major oil-lubricated systems (engine, transmission, hydraulic system, and final drives). Our team also performs detailed walk-around inspections and reviews critical equipment data to help you maximize uptime.
From shop-based fabrication to on-site field repairs, Hawthorne Cat delivers comprehensive welding, machining, and reconditioning services. Our Cat Certified Technicians are equipped to handle everything from frame repairs and dozer blade restoration to precision machining and line boring, helping keep your equipment performing at its best.
Marine Service From Hawthorne
Your Partners on the Water
Hawthorne Marine Power, your authorized Cat Marine Engine Dealer, offers a full range of marine engine service and repair solutions in San Diego, Hawaii, and Guam, including shop, dockside, and field service support.
We maintain a fleet of fully equipped field service trucks, employ factory-trained marine technicians and marine emissions specialists, offer wireless technician dispatch for fast and reliable service, and ensure worldwide support, backed by the Cat dealer network.
Hawthorne Cat also offers Customer Value Agreement (CVA) Options to make managing marine equipment easier.
- Advanced Electrical Services
- Advanced Marine Diagnostics
- Advanced Mechanical Repairs
- Engine Retrofit and Repowers
- Engine Surveys
- Engine Test Facility (DYNO)
- Marine Engine Rebuilds and Repairs
- Marine Fabrication/Welding (guards, mounts, etc.)
- Performance Analysis Reviews
- Preventative Maintenance
- Sea Trials
Preventative Maintenance Plans
Protect Your Fleet, Control Your Costs
Hawthorne Edge Maintenance Plans are customized service agreements designed to take the guesswork out of heavy equipment maintenance. Edge Plans cover scheduled service, Genuine Cat parts, and data access, making costs more predictable and downtime more preventable. With flexible configurations and a broad range of benefits, Edge Plans are tailored to your needs and designed to keep you working.
Scheduled Maintenance
Predictable Service Costs
Fleet Visibility
Power System Services From Hawthorne
Products. Services. Technical Expertise.
Our certified, factory-trained technicians will put your mind at ease and efficiently correct and resolve any issues with your equipment. Our technicians will also complete a failure analysis to determine the cause of your problems. Additionally, Hawthorne Power Systems certified technicians have access to factory engineers and technical support staff in order to provide real-time support as needed.
With generators and electrical equipment ranging from 5 to 16,000 kW, Cat Power Systems are equipped to give you reliable power, year after year. Hawthorne Power Systems keep you up and running with the services and technical expertise for all of your business needs.
- Advanced Electrical Services
- Cat Microgrid Solutions
- Cogeneration Plant Services
- Complete Repair Solutions for Generators & Automatic Transfer Switches, On Cat and Non-Cat Branded Systems
- Compliance/Regulator Testing – NFPA 99& 110, OSHPD and JCAHO
- Contingency Planning
- Customer Value Agreements
- Diesel Particulate Filter (DPF) – Installations and Retrofitting, Core Cleaning and Annual Testing
- Dyno Testing
- Emissions Testing and Analyzing
- Engine Testing System
- Fabrication Service
- Fuel Polishing
- Genuine Cat Parts
- Load Bank Testing (Resistive/Reactive)
- Preventative Maintenance with Extended Service Coverage
- Rental Power
- Scheduled Oil Sampling (S.O.S.)
- Truck Engine Service
We know selecting the ‘right’ service partner to care for your generator set and electrical systems can be a challenging proposition. Our years of experience make Hawthorne a dealer you can trust to keep your critical business systems up and running.
A sustainable and successful industry, community or commercial installation relies on a dependable utility grid with a clean, consistent, and economical power supply.
Keep the power on and protect your business and family. Blackouts, brownouts, and planned emergency shutdowns can put your operations on hold.
Preventing problems before they happen and keeping you from experiencing unexpected downtime is our top priority.
State-of-the-art, 5,000 square-foot testing center for Generator Packages, Marine Propulsion Packages, Industrial Packages and On-Highway Trucks.
Cat-Certified Technicians at Every Location
At Hawthorne Cat, you get the best. Our Cat Certified Technicians are factory-trained on the full Cat equipment lineup, and our field service teams work around the clock — supported by 24/7 parts and service access — across San Diego County, Hawaii, and the Pacific Islands.
24/7
Parts and service support
70+
Years of equipment experience
#1
Caterpillar Award for Outstanding Service, top rating nationwide
Equipment Down? We’re Ready.
Need service or repairs? With Hawthorne Cat locations across San Diego County, Hawaii, Guam, and American Samoa, our crew is close to you and ready to go.