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Service

Service | Experience Matters

With over 60 years of industry experience, Hawthorne Cat offers an outstanding Cat machine service department that delivers the best customer experience in the industry. Our certified Cat technicians are trained to service all Cat products and Allied Brands including machinery, power generation and backup systems, and marine propulsion engines. Hawthorne Cat’s service team recently won the Caterpillar Award for Outstanding Customer Service, receiving the highest rating of any construction service provider in the country.

Choose Parts.Cat.Com for Cat Parts

Parts.Cat.Com has over 1.4 million Cat certified parts in stock. Customers are able to pre-order parts online through Parts.Cat.Com. And our fleet of 30 service trucks are available to ensure your equipment is ready to go when you are. Hawthorne Cat’s goal is to make maintaining your equipment as easy as it was buying it in the first place.

Customer Value Agreements = Good Value

By properly maintaining your equipment with a Customer Value Agreement (CVA), you can maximize the up-time of your equipment by identifying equipment issues before they cause failure – saving you time and money. CVAs typically include on-site preventative maintenance services performed to factory specifications by our Cat certified technicians. Our experienced service team will customize your CVA to achieve a cost effective maintenance solution that will meet the specific needs of your business.

Fluids, Filters & More

Hawthorne Cat is the one-stop shop for outstanding service and support for your equipment needs. We are a full service provider for bulk and packaged fluids for all Cat and non-Cat makes and models.

Customers can request a complimentary S.O.S. Oil Analysis for all major oil-lubricated systems of your machine (engine, transmission, hydraulic system, and final drives) and a detailed walk around inspection (technical analysis). Our Conditioning Monitoring Analysts will provide you with a detailed report with recommendations to ensure your equipment is properly maintained to maximize the up-time of your machine.

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State-of-the-Art Service Facilities

Hawthorne Cat takes great pride in our premier service locations. Our main service center in San Diego, California has over 50,000 square feet of floor space with 42 fully loaded service bays. Hawthorne is one of only a few service facilities in Southern California with an engine dynometer. Our facilities showcase metal lathes, a 30,000 lbs torque wrench, line boring services, a stress relief machine, paint booths for large equipment, end mills, auto welders and the capability to re-shape and re-skin moldboards, dozer blades and buckets.

Working for You

Whether you live in San Diego, the Hawaiian Islands or the Pacific Region, you can count on Hawthorne Cat to be there to provide the service and support you need. Call 800.437.4228 to reach one of our expert parts and service team members for assistance.

After Hours Support

Whether the power goes off at 3 am or your excavator needs service during your night time project, the parts and service team at Hawthorne Cat is here for you – 24 hours a day, 7 days a week, 365 days a year. Our experienced, certified technicians will provide with you with the after hours service and the Cat certified parts you need to get you up and running in no time.

 


San Diego Service After Hours
Machinery Service | 858.688.0111
Power Systems – Marine/Engine/Generator Service | 858.376.6800

Hawaii Service After Hours
Waipahu Service | 808.285.7648
Hilo/Kona Service | 808.421.8897
Kauai Service | 808.977.2218
Maui Service | 808.342.2986

Guam Service After Hours | 671.898.2735
Saipan Service After Hours | 670.287.6900
American Samoa Service After Hours | 684.258.8355


 

SAN DIEGO

SERVICE

Chad Johnson
Field Service Manager
858.674.7060 office
858.688.0111 mobile
[email protected]

POWER SERVICE

Jeff Reid
Service Manager
858.376.6890 office
858.472.1852 mobile
[email protected]

WAIPAHU/OAHU

SERVICE

Doug Kaauwai
Service Manager
808.676.0306 office
808.265.1863 mobile
[email protected]

POWER SERVICE

Kevin Cruce Sr.
Engine Service Supervisor
808.676.0319 office
808.285.7648 mobile
[email protected]

HILO/KONA SERVICE

Chuck Hoagland
Regional Service Manager
808.348.09842 mobile
[email protected]

KAUAI SERVICE

Ron Edwards
Service Manager
808.245.4057 office
808.208.3255 mobile
[email protected]

MAUI SERVICE

Brooke Walker
General Service Manager
808.877.6538 office
808.778.7019 mobile
[email protected]

GUAM SERVICE

Darrell Slyter
Branch Coordinator
671.649.4212 office
671.898.2735 mobile
[email protected]