PARTS RETURN POLICY

At times it is necessary for you to return unneeded parts. Processing these items back into inventory is expensive and time consuming. The following guidelines for returning parts will assure proper credit and minimize the cost involved. Your cooperation is appreciated..

A copy of the packing slip or invoice
MUST accompany all parts returned for credit

 

NEW PARTS RETURNED FOR CREDIT MUST BE:

  • In new and saleable condition and in original packing
  • Returnable to the supplier
  • Not a replaced or discontinued part

PARTS THAT WILL NOT BE ACCEPTED FOR CREDIT INCLUDE BUT ARE NOT LIMITED TO:

  • No returns after 6 months from date of purchase
  • Items that are non-stock AND non-returnable to Caterpillar i.e. glass, electrical parts, literature
  • Items on the shipping list with an * in the N/R column
  • Items cut to length i.e. hoses, wire, tubing/fluid carrying tubes with protective ends removed
  • Opened gasket kits, seal kits, and bearing kits
  • Made as Ordered (MAO) parts

HANDLING CHARGES FOR ACCEPTABLE RETURNS:

  • STOCK Parts returned within 0-30 calendar days of purchase . . . . . . . . . . . . . . . . . . . . . No Charge
  • STOCK Parts returned within 30-60 calendar days of purchase . . . . . . . . . . . . . . . . . . . . . . . . .15%
  • NON-STOCK Parts returned within 0-60 calendar days of purchase . . . . . . . . . . . . . . . . . . . . . 20%
  • STOCK parts and NON-STOCK parts returned within 61-180 calendar days of purchase . . . . 25%

HANDLING CHARGES FOR ACCEPTABLE RETURNS:

  • Initiation of a parts return request must be made by contacting Hawthorne Cat via phone, email, or in-person.
  • Parts must be returned at a Hawthorne branch within thirty (30) days of purchase, as documented by the electronic system from which the parts were ordered.
  • If shipping charges were incurred for the parts being returned, these charges will be refunded as part of the total credit.
  • Upon receipt and acceptance of returned parts, credits are typically issued within 48 hours.

*Hawthorne Cat reserves the right to reject any and all parts return requests. Returned parts found unacceptable will be held for a period not exceeding thirty (30) days to allow sufficient time for the customer to advise us as to their disposition. In the absence of written notice advising us of disposition within the thirty (30) day period, we shall assume that all rejected parts are to be discarded and we shall accept no further responsibility for them.

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