Power Customer Value Agreements

Electric Power Customer Value Agreements

Our new Electric Power Customer Value Agreements (CVAs) can help you lower your cost-per-unit of production. Hawthorne technicians assist you by maintaining your power equipment and driving down operating costs. Electric Power Customer Value Agreements are focused on maximizing uptime, reducing costs, and increasing productivity by preventing unscheduled maintenance from component failure or wear out. No matter which CVA option you choose, you can expect Hawthorne Power Systems to help keep your asset running.

CVA Support. No Compromises.

With CVAs, the focus is on what we deliver: a customer outcome, such as hassle-free maintenance or engine protection. It is lifecycle-driven with focus on value promises; selling a customer parts, or parts and labor.

Key Benefits of Our Electric Power Customer Value Agreements

  • Agreement Flexibility | Adapt your support level to meet your specific requirements and power needs.
  • Maintenance Parts | Get Genuine Cat Parts delivered right on schedule for maintenance.
  • Accurate Testing | Our expert-trained technicians have the knowledge and technology to accurately test your electric power equipment.
  • Early Warning | Advanced diagnostics can help you identify problems and schedule repairs early on.
  • Plan Ahead | Improved reliability enables tighter maintenance intervals.
  • Increased Uptime | Engines run longer and more efficiently, improving profitability.

What to Expect in Every CVA


HASSLE-FREE OWNERSHIP

Caterpillar and your Cat dealer are dedicated to making sure you get the most from your equipment with outstanding service and support.

EQUIPMENT HEALTH MANAGEMENT

Cat Connect helps you monitor, manage, and enhance your operations, giving you the customized data you need to identify and resolve problems quickly.

HASSLE-FREE MAINTENANCE

Our CVA unlocks maintenance efficiencies to optimize engine maintenance from genuine Cat parts delivered right to you, right on time to flexible service options to best suit your application.

EXPERT DEALER SUPPORT

Your CVA offers resources for maintenance planning, repairs, rebuilds, and upgrades, with diagnostic and troubleshooting support as well as expert dealer advice and training options.


Reliable Power for Your Industry

Learn how setting up a CVA with remote monitoring and an extended service contract can better protect your business and your equipment.

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Cat Connect | More Value, Less Stress

Cat Connect helps you monitor, manage, and enhance your operations, giving you the customized data you need to identify and resolve problems quickly – often before they result in costly repairs and unscheduled downtime.

Learn About Cat Connect

Reliable Power for Your Industry

Learn how setting up a CVA with remote monitoring and an extended service contract can better protect your business and your equipment.

Download Brochure

Cat Connect | More Value, Less Stress

Cat Connect helps you monitor, manage, and enhance your operations, giving you the customized data you need to identify and resolve problems quickly – often before they result in costly repairs and unscheduled downtime.

Learn About Cat Connect

Electric Power Industries

Cogeneration/Combined Heat & Power (CHP) Reliable power means everything for you to produce and lead your industry. Partner with Hawthorne Power Systems focused on controlling your costs and giving you peace of mind.

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Data Center When your data center relies on constant power, choose Hawthorne Power Systems to back up your operation, focused on keeping your data running, controlling your cost, and minimizing your risk. You deserve systems, service and expertise to give you peace of mind.

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Healthcare For the most critical matters, constant power matters. Choose Hawthorne Power Systems committed to minimizing your risk and overcoming any challenges.

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Industrial Power Your engine is the heart of your machine. Protect it from costly unplanned repairs with a Cat Customer Value Agreement (CVA). With planned maintenance and flexible service options, you can get the parts you need to keep your engine running strong.

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Telecommunications Communication doesn’t stop—for your team or your customers. Choose Hawthorne Power Systems who knows how to keep the power on, keeps costs down and communication steady.

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Marine Power Keeping your vessel running is key to your success. Cat Customer Value Agreements give you access to custom solutions, ranging from traditional parts and services to connected technologies and more. Choose from 3 levels of CVAs for marine power and minimize your operating costs. With total equipment care, we monitor your systems to drive your business forward.

View Level 1 Brochure View Level 2 Brochure View Level 3 Brochure


Coverage Without Interruption

Your operation depends on reliable power. It also depends on reliable protection. Cat Financial offers Extended Service Coverages (ESC) that’s just as durable and long lasting to protect your investment and your peace of mind.

Cat Financial ESC for Generator Sets & Electric Power Systems

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Cat Financial ESC for Industrial Engines

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Cat Financial ESC for Marine Commercial Vessels

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Cat Financial ESC for Marine Pleasure Craft

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Contact a Hawthorne Power Product Support Sales Representative today to learn more about our Cat Customer Value Agreements for electric power, industrial power, and marine power.


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SAN DIEGO - POWER

Kyle Farmer
Engine Business Manager
858.376.6821 office
760.715.9565 mobile
[email protected]

Tim Roberts
Product Support
General Manager
858.376.6820 office
858.583.8460 mobile
[email protected]

Mark Reza
Used Engine Sales Manager
858.376.6840 office
858.688.0076 mobile
[email protected]

Jeff Reid
Service Manager
858.376.6890 office
858.472.1852 mobile
[email protected]

HAWAII - POWER

Cliff Yuen
Director of Sales & Rentals
808.676.0322 office
808.349.7767 mobile
[email protected]

GUAM - POWER

Myver Hecita
Power Systems Rental & Sales Representative
671.649.4241 office
671.898.2740 mobile
[email protected]