SERVICES COMMITMENT
WITH A CVA —
BACK TO WORK
IN TWO DAYS.

The Services Commitment in a Cat® Customer Value Agreement is our commitment to keep downtime to a minimum. On the jobsite, time is money — and with Services Commitment, you can protect both. We’ll make sure you get the parts and service you need quickly, so you can get back to work without delay.

CONTACT HAWTHORNE CAT TO BUILD THE CVA THAT MEETS YOUR NEEDS, KEEPING YOUR CAT EQUIPMENT READY TO WORK.

GET STARTED »

CUSTOMER VALUE AGREEMENTS

HASSLE-FREE OWNERSHIP TO MAXIMIZE YOUR MACHINE - AND YOUR UPTIME

HASSEL-FREE

OWNERSHIP
  •  Security of Expert Dealer Support
  •  Peace of Mind Equipment Health Management

GUARANTEED

PARTS AVAILABILITY
  • Parts the Next Day — or earn up to $1,000 Cat Credit*

PRIORITY

SERVICE
  • Priority Appointment Scheduling
  • Pre-Appointment Diagnostics
  • Back to Work within 2 business days from initial customer authorization (or by customer specified repair date) — or receive $1,000 Cat Credits**

Get Started in 3 Easy Steps

1

Contact us for a quick conversation about your operation to pinpoint the right CVA for you.

2

Link your company to VisionLink to start condition monitoring for your CVA-covered equipment.

3

Receive easy-to-access digital tools that let you monitor important operating data for your business from any internet-connected location.

Customize Your CVA:
Choose from Four Core Programs

CVA Brochure_Options flyer -STV2

TERMS & CONDITIONS.

*Offer valid through June 30, 2026. Available to customers within the Hawthorne Cat territory only. Parts Next Day guarantee applies to Parts Only CVAs. Includes maintenance and common repair parts (not constrained) If parts are not delivered on time, customer receives a CAT credit up to $1000 based on parts cost. Parts ordered on weekends or holidays do not count towards clock. Machine Serial number must be on transaction to qualify. Based on “need by date” on order.

** Back to Work in 2 Business Days for common repairs applies to full dealer executed CVA including labor. Applies to “Parts and Labor” CVAs Only. Based on planned by date. Customer receives flat $1000 CAT credit if promised completion date not reached. Clock starts from the customer’s initial authorization and ends when the work is complete. Only for new or renewed CVAs, purchased after Jan 1, 2026.

Planned Maintenance Events are NOT included in this guarantee. Includes both field and shop service.
Customers do not qualify for both promises. If there is labor on the job, it will only be qualified for the labor commitment. If there are only parts, it only qualifies for the parts commitment.

CONTACT FOR MORE INFORMATION